Work Experience | Technical Skills | Other Skills and Interests | Education
Highlights of Qualifications
Excellent project manager able to bring excellent customer service to clients while fostering team work and meeting deadlines.
Exceptional communication skills with a keen ability to organize and present information.
Creative problem solver with a track record of finding solutions that balance needs with resource limitations.
- Experienced builder of online communities leveraging Web 2.0 technologies.
Certified permaculture designer with a passion for sustainable living.
Work Experience
Account Manager, CrowdVine, Sebastopol, CA: Janurary 2009 to present
Project management for CrowdVine Professional Services clients, ensuring on-time and accurate delivery of social media software customizations.
Community management support and consulting for clients to ensure successful social networks for their events and conferences.
Collaborate with the rest of the CrowdVine team to find ways to keep improving our processes and products.
Create documentation for CrowdVine staff, contractors, and clients.
Management of customer support web site and email.
Online marketing through Twitter and blogging.
Freelance Writer, Sebastopol, CA: 2000 to Present.
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Author and publisher of Permie.net, about permaculture in Sonoma County and beyond; launched January 2009.
Published author of popular articles. Recent articles include:
- Lay of the Land, about permaculture and property mapping, MAKE Magazine, Volume 18, May 2009.
- Binocs for Beginners, MAKE Magazine, Volume 15, September 2008.
- Backyard Hens: Feathered Friends and Fresh Eggs, MAKE Magazine, Volume 13, February 2008.
See http://terriemiller.com/writing/ for a complete list of publications.
O'Reilly Media, Inc., Sebastopol, CA: 1999 to 2008
Online Manager, Maker Media Division, 2005 - 2008
Production Manager, Online Publications Group, 2004 - 2005
Senior Web Producer, Online Publications Group and Songline Studios, 1999 - 2004
Launched and developed companion sites for popular print magazines MAKE and CRAFT: Makezine.com, Craftzine.com, MakerFaire.com, Hackszine.com, and JP.Makezine.com. Shepherded sites through growth to over 6 million monthly page views and 1.8 million unique monthly visitors.
Integrated Web 2.0 applications with Maker Media web sites to build online community and highlight the activities of MAKE and CRAFT fans.
Created a proposal, registration, and online program database application for Maker Faire, an event attended by over 80,000 people.
Oversaw a complex Movable Type installation with more than 17,000 weblog posts and over 23,000 reader comments. Developed and maintained templates; supervised work by in-house and contract sysadmins and developers.
Implemented a very successful low-cost e-commerce system after completing a detailed needs assessment. Sales through the online store quickly exceeded expectations.
Managed web producers in the Online Publications Group, working with editors, developers, and marketing staff to meet a daily publishing schedule while delivering additional online projects on deadline.
Created and oversaw several templated web systems for both external publishing and internal processes. Some examples include newsletter publishing systems, user-submitted product reviews, editorial story idea tracking, and events calendars.
Technical Support Supervisor, Verio Web Hosting, Napa, CA; 1998-1999.
Senior Technical Support Rep, Inso Corporation, Chicago, IL (telecommuted from Petaluma, CA); 1996-1998.
Software Implementation Manager, University of Illinois at Chicago Medical Center, Chicago, IL; 1995-1996.
Network Operations Manager, Department of Labor, Bureau of Labor Statistics, Chicago IL; 1993-1995.
Technical Support Representative and Regional Sales Manager, Systems Compatibility Corporation, Chicago, IL; 1991-1993.
Technical Support Supervisor, WordStar International, Bloomington, IN; 1989-1991.
Technical Skills
Expert user of several content management systems (CMS) including weblogs (WordPress, Moveable Type, Blogger, etc.), wikis, and others.
Understanding of Web 2.0 including RSS (news feeds), Facebook, Twitter, Flickr, and many other applications to build community and traffic.
Familiarity with a broad range of web technologies and practices, from Perl and MySQL to graphics editing to information architecture.
Other Skills and Interests
Certified Permaculture Designer and slow food enthusiast actively growing, preparing and preserving food; home gardener and keeper of backyard chickens.
Hawk watcher for Golden Gate Raptor Observatory (GGRO) for seven years; experience with radio telemetry and hawk nest surveys also for GGRO.
Avid citizen scientist. Participant in bird and weather monitoring projects. Invited to attend the Cornell Lab of Ornithology Citizen Science Toolkit Conference for work creating CitizenSci.com.
Education
Ecology of Leadership Certificate, Regenerative Design Institute in Bolinas, CA, Summer 2009.
Permaculture Design Certificate, Regenerative Design Institute in Bolinas, CA, Summer 2008.
CPR and First Aid Certification (adult, child, and infant), Sonoma and Mendocino County Red Cross, Summer 2008.
Bird School with Rich Stallcup, Point Reyes Bird Observatory, Winter 2007.
Presenting Data and Information with Edward Tufte, Summer 2001.
Intern, Hayden Planetarium, American Museum of Natural History, New York City, 1987
Bachelor of Science with a major in astronomy, Ohio State University, 1987.
References available on request.
